Refund & Cancellation Policy
1. The promise, in one line
Full refund, no questions asked, any time before your plan starts and for 14 days after your plan-start date. One request, same-day processing on our side. This is the same promise shown at checkout and in our advertising, and we honor it exactly.
2. What "plan start" means and when the window runs
Your purchase is a one-time digital race-preparation block. Your plan-start date is the first scheduled training day of the plan the Service generates for you (plans begin on a Monday; you see the date the moment your plan is generated, on the plan screen and in your plan-ready email). The refund window therefore runs:
- From purchase until your plan starts: always refundable in full — whether or not you have claimed your account, connected Garmin, completed intake, or generated the plan. Using those setup steps does not reduce eligibility.
- From plan start until 14 days after plan start: still refundable in full — even if workouts were delivered to your watch and completed. We'd rather refund an athlete the plan isn't right for than keep the money.
- After that window: refunds are no longer automatic. Ask anyway — Section 4 cases are always honored, and edge cases get a human decision, not a form letter.
If you never generate a plan, there is no plan-start date — your purchase simply remains fully refundable.
3. Statutory rights (EU, UK, and elsewhere)
If you are a consumer in the EU or UK, you have a statutory 14-day right to cancel a distance purchase. For digital content, that right can lapse when supply begins with your express consent and acknowledgment. Our voluntary window above is at least as generous as the statutory right in every case, and nothing in this policy limits any mandatory consumer right in your country (including Israeli consumer-protection law). Where mandatory law gives you more, you get more.
4. Always refunded in full, regardless of the window
- Unsupported device / failed Garmin connection: if your watch cannot run structured workouts, or sync verification cannot be completed for reasons on our or Garmin's side, and support can't fix it.
- Technical inability to deliver: if we (or an upstream change, e.g. to Garmin's APIs) cannot deliver the core paid capability — workout delivery and adaptation through your race.
- Duplicate purchase: the duplicate is refunded automatically on request; the checkout also actively blocks double-buying.
- Accidental purchase: tell us promptly; treated as a pre-plan-start refund.
5. How to request a refund
Email support@peakiq.ai from your purchase or account email with the word "refund" — that's genuinely all that's required. Including your FastSpring order reference (in your receipt email) speeds things up. No reason needed, no retention offers, no calls.
Processing: we action requests the same day on our side. The refund itself is executed by FastSpring, our Merchant of Record, back to your original payment method; banks and card networks typically post it within 5–10 business days. FastSpring's own consumer support can also assist with payment-side questions.
6. What happens after a refund
- Your paid entitlement is revoked; the app shows the plan space as closed.
- Your account and training data are not automatically deleted — you can keep the free predictor, and you can delete your account and data any time in Settings (permanent and immediate).
- Order records are retained as financial records, as described in the Privacy Policy.
7. Chargebacks
Please contact us before disputing a charge — our refund is faster than a chargeback and requires nothing from your bank. Chargebacks are handled by FastSpring as Merchant of Record; a chargeback suspends the associated entitlement while it is open. Filing a chargeback after receiving a refund, or refund/chargeback abuse across repeated purchases, may lead us to decline future sales — it never affects your statutory rights for a genuine purchase.
8. Cancellation of something recurring
There is nothing to cancel: this is a one-time purchase, not a subscription. Nothing renews and no future charge exists. Any future returning-athlete offer would be a separate, new purchase under its own terms.
9. Consistency
The refund language shown in advertising ("refundable"), at checkout ("Refund any time before your plan starts + 14 days after. No subscription."), in confirmation emails, and in the product all refer to this policy. If any surface ever states a more generous term than this page, the more generous statement is honored.
10. Contact
Sparta Enterprise LTD · Company No. 514437144 · Registered address: Mivtsa Harel 14, Ariel, Israel
support@peakiq.ai · https://hyrox.peakiq.ai
A human answers, usually within hours.